Q: Are you a trading company or a manufacturer?
A: We are manufacture.
Q: Do you accept OEM and ODM orders?
A: Yes.
Q: Can we use our own logo?
A: Yes.
Q: Can you do our own packaging?
A: Yes.
Q: How many different types of products your company manufactures?
A: We offer dozens of product types, and with our mature in-house R&D and manufacturing capabilities, we can fully meet your customized requirements.
Q: When can I get the price?
A:The production cycle is approximately one week, depending on the size of the equipment.
Q: What's your MOQ?
A:No limitation..
Q: What is your delivery time?
A: The completion time will be estimated during the initial project design stage based on the size of the equipment.
Q: Do you have the test and audit service?
A: Yes,we have.
Q: Do you provide samples? Are they free?
A: No.
Q: Can you provide the shipping service?
A: No.
Q：How can we get a quote?
A: Please provide your production and design requirements, and we will offer customized product design solutions and quotations based on your needs.
Q: How do you treat quality complaint?
A: The company has a complete after-sales team to ensure the continued operation and maintenance of the equipment.
Q: What equipment can we order?
A: We can handle all industrial furnace equipment; our company has extensive design and manufacturing experience.
Q: Why choose Dingfeng?
A: Our company has independent R&D capabilities and many years of experience deeply focused on current industry processes. With a complete after-sales service team, we are able to solve all your problems and provide comprehensive support.
Q: How to contact,negotiate and cooperate with DINGFENG?
A: Our company has an independent official website and complete communication channels, including email, telephone, WhatsApp, and other social media platforms.
Q: If I were to visit your company, which airport is closest to your company?
A: Shanghai Pudong International Airport
Q: How can I get a sample to check your quality?
A：Video or on-site inspection are both acceptable.
Q: Can you do the design for us?
A: Yes.
Q: Where is your factory located?
A: Daoshu Town Economic Development Zone, Danyang City, Jiangsu Province, China.
Q: When did your factory established?
A: 2016.
Q: What is your main market?
A: There are large markets in Russia, East Asia, and China.
Q: How many workers in your factory?
A: 120 people.
Q: What type of your product?
A: Industrial furnace equipment.
Q: Where are your products primarily used?
A: Industrial metallurgy, glassmaking, chemical reactions, forging, heat treatment, etc.
Q: What is the customer you work with?
A: Our products are widely used in front-line machining factories, glass manufacturing plants, chemical enterprises, forging factories, and many other industrial applications.
Q :Can you customize for clients?
A: Customized services are one of our company's main sales types.
Q: How far is your factory from the airport and train station?
A: Approximately 25 kilometers
Q: Are products tested before shipping?
A: Yes. All products will be thoroughly inspected before leaving the factory, and professional technicians will also be arranged to provide on-site guidance during the later stages.
Q: How your quality guarantee?
A: With a professional R&D team and precise manufacturing processes, we strictly control quality at every stage. During installation, our technicians will conduct formal face-to-face equipment commissioning together with the customer on-site. Our after-sales personnel will only leave after confirming that the equipment is operating perfectly. In addition, during the contract period, customers can contact our company at any time for after-sales service and technical support.
Q: Can we visit your factory before place the order?
A: Of course. Whether or not we eventually establish cooperation, our company warmly welcomes every partner who is interested in our products to visit our company.
Q: How can I get more detailed information about our products?
A: Our official website provides basic product information. After receiving the customer's technical requirements, we will promptly prepare a suitable solution and maintain continuous communication with the customer to finalize all detailed specifications of the required product.
Q: Would you have a discount if l have a large order?
A: Yes
Q: Can I mix orders of different styles?
A: Yes
Q: Can I request to advance the shipment?
A: The delivery time can be adjusted appropriately, specifically according to the production schedule.
Q: What is your advantage compared with your competitors?
A: Reasonable prices, advanced technology, direct from the manufacturer, eliminating middleman markups.
Q: Can you provide drawings and technical data?
A: Yes
Q: Have your products been exported?
A: There have been many export cases.
Q: Can the products be manufactuered by customer's requirement?
A: Yes
Q: How to solve the equipment trouble during using ?
A: You can contact the company's after-sales team immediately for assistance.
Q: What to do with return?
A: Follow the normal return process outlined in the contract.
Q: What if I don't have export experience?
A: The company can provide some assistance.
Q: Why are your prices lower than some companies?
A: The integrated production and after-sales model can significantly reduce prices.
Q: How do you deal with quality complaints?
A: We will provide feedback as soon as possible.
Q: This is our first time working with you. How can I trust you?
A: Real-time communication, a complete production line, mature technology research and development, and a customer-centric after-sales team-all of these can resolve all your concerns.
Q: What are your R&D capabilities?
A: Since its inception, all of the equipment developed by the company has been operating normally, and many technical difficulties have been overcome one by one. Among industrial furnace manufacturers and sellers, the company's reputation and complete production-to-after-sales process have been recognized by a wide range of customers.
Q: Do you provide technical support?
A: Yes.
Q: How to check logistics information after delivery?
A: We can assist with tracking logistics information, but our company does not provide logistics assistance after the product leaves the factory; customers are primarily responsible for resolving logistics issues themselves.
Q: How can I purchase your products?
A: Orders can be placed directly for production and purchase; the process is relatively transparent and simple.
Q: How to solve the technical problem?
A: The company has a complete after-sales team that can go directly to the site or resolve issues through other means.
Q: Do you test all your products before shipping?
A: Yes.
Q: What Do You Think Is The Advantage Of Your Company (or Product) Over Other A: Manufacturers?
A: Factory direct sales eliminate middlemen, ensuring transparent and simple delivery methods. We offer comprehensive technical support and a streamlined company structure, minimizing unnecessary communication. Our product designs are not rigidly copied; we possess mature customization services, all of which address any concerns you may have.
Q: How can I get a quotation?
A: You can contact us via email or WhatsApp to get a quotation.
Q: Do you have stock?
A: No.
Q: Do your products come with a warranty?
A: YES
Q: Do you change the price at will without telling the customer?
A: NO
Q: How can I get your quick feedback?
A: Real-time communication.
Q: What Is Your Sample Policy?
A: There are no samples of the device.
Q: Can You Produce According To The Samples?
A: Production is based on the customer's technical requirements; sample services are not provided.
Q: What can you buy from us?
A: Complete production, strict quality control, mature R&D team, customized and unique product requirements, and customer-first after-sales team.
Q: Do you meet our country's standards?
A：The product can be adjusted according to the technical parameters required by the country and customers.
Q: Do you transport production to our country?
A：Of course.
Q: Can I get a refund for samples once I place a bulk order?
A：No.
Q: What's the shipping method I can choose?
A: Choose the optimal transportation method based on the actual situation.
Q: Can we have a video meeting before our business?
A: YES
Q: Some company quotes me lower price and ask 20% higher than first time. Will you?
A: There will be no such price difference issue.
Q: How do I choose the right product for my application?
A: We have a professional technical team that will design the equipment that best suits your needs as soon as possible. Before formal production, we will have an interaction with you about the product, and production will only begin after both parties have confirmed the information.
Q: Can you help container loading for consolidation?
A: YES
Q: Do we have a professional team?
A: YES
Q: Are the ordered products kept confidential?
A: YES